Each business (hotel, activity provider, etc.) sets its own cancellation policy. You can review the applicable policy before purchase (at checkout) and after purchase (in your confirmation). The business’s policy governs in all cases.

Key Definitions

• Cancellation Deadline: The cutoff time defined by the business for canceling without some or all fees.
• Last-Minute Cancellation: Unless the business states otherwise, this means a cancellation made within 48 hours of the local check-in/start time at the property or provider.
• Cancellation Timestamp: The time we receive your request through our platform or the time the business receives your request via its stated contact method, whichever applies.
• Time Zone: Deadlines are based on the local time of the property/provider, not the guest’s time zone.

Non-Refundable Charges

Non-refundable fees are never refundable under any circumstances. Examples include, without limitation: service fees, booking fees, cleaning fees, insurance/protection products, add-on convenience fees, currency conversion spreads, and card processing fees where applicable. These remain non-refundable even if you cancel immediately after purchase.

No-Shows & Modifications

• No-Show: Failure to arrive or check in is treated as a cancellation without refund unless the business’s policy states otherwise.
• Changes: Date or guest-count changes may be treated as a cancellation plus a new booking and may incur fees per the business’s policy.

How to Cancel

• Submit your cancellation request through your MyTrips booking page/confirmation page or by contacting the business using the contact details in your confirmation.
• Your request is effective at the Cancellation Timestamp defined above. Proof of submission may be required.

Who Holds the Funds

Our preferred model is that the property/provider charges you directly. We also operate a marketplace model where we may act as the merchant of record. Terms differ as follows:

1) When the Property/Provider Charges You Directly

• All refunds (if any) are issued by the property/provider according to its policy and processing timelines.
• We do not have access to funds and cannot issue, expedite, or override refunds or waive fees on the property’s behalf.

2) When We Act as Merchant of Record (Marketplace)

• We collect payment and process any eligible refunds strictly according to the business’s stated policy.
• We cannot waive or override any cancellation fees set by the business.
• Refunds, when approved, are returned to the original payment method. Typical processing is 5–10 business days, but your bank/card issuer may take longer.

Disputes, Chargebacks & Escalation

• If you wish to dispute a cancellation fee or outcome, you must first contact the business directly to seek a resolution.
• Initiating a card chargeback without first attempting resolution may delay outcomes and can result in account limitations if the chargeback is found invalid.
• If we are the merchant of record, we will provide payment evidence and the applicable policy to the payment processor as required.

Force Majeure & Extraordinary Events

Events such as severe weather, natural disasters, public health emergencies, government restrictions, airline cancellations, or other circumstances beyond your or the business’s control do not automatically entitle you to a refund. Any exceptions are determined by the business’s policy or by applicable law and must be resolved directly with the business.

Taxes, Currencies & Rounding

• Refund amounts are calculated net of non-refundable charges and may exclude taxes that are non-recoverable under local rules.
• For multi-currency bookings, refund amounts may vary due to exchange rates and third-party conversion fees at the time of refund.
• Minor rounding differences may occur due to processor constraints.

Documentation & Proof

• We or the business may require reasonable documentation (e.g., proof of timely cancellation request, identity confirmation) to process a refund or exception.
• If documentation is not provided within a reasonable time, your request may be denied.

Our Role & Limitations

• We provide the booking platform. Policies and fees are set by each business.
• Whether or not we process your payment, we are unable to waive a business’s cancellation fees.
• We are not responsible for losses arising from travel disruptions, force majeure, or policy terms set by the business.

Recommendation

We strongly recommend purchasing comprehensive travel insurance to cover unforeseen cancellations, delays, and disruptions.

Contact

Questions about a specific cancellation or refund should be directed to the business listed on your confirmation. If we are the merchant of record, you may also contact our support using the "Get Help" button located below.